FAQ
Is SUNLU a factory or trading company?
SUNLU is a direct factory, this is SUNLU offical store, we will provide best service for you.Shipping MethodWe will choose the best and fastest logistics channels for our customers.If you have certain logistics channels, please leave us a message.How many days I will receive my Parcel ?1)Oversea warehouse delivery within 3-20days.
Shipping Method
We will choose the best and fastest logistics channels for our customers.
If you have certain logistics channels, please leave us a message.
How many days I will receive my Parcel ?
1)Oversea warehouse delivery within 3-20days.
2)China warehouse delivery within 30-45days.
Due to special period, the parcel delivery within 30-90days, hope you understanding!
Tracking parcel
1)Link1: https://www.17track.net/zh-cn#nums=
2)Link2:http://en.4px.com/
Feedback
Thank you for your trust and support of our products. SUNLU is committed to providing our customers with high-quality
and reliable technical support services.
We can meet your technical support needs for all SUNLU products, including discontinued products and out-of-warranty
products. (Please note that we cannot process returns for discontinued or out-of-warranty products)
SUNLU Warranty Covered Products apply for 1 year from the date of record purchase. See below for details.
(The date of purchase is based on the original sales receipt or consumption record)
If the product packaging or official website content indicates a different warranty period, the SUNLU terms of service will
apply to the different warranty period;
This warranty is void if non-SUNLU accessories are or have been used with the product, or if any modification or repair
has been made to the product by any service station or other person not authorized by SUNLU. This warranty does not
apply to product defects or damage caused by:
(1) Inadvertent use of the product;
(2) Misuse, abuse, neglect, alteration, repair or improper installation of the product;
(3) Product wearing parts (thermistor/heating tube/nozzle/Teflon tube/magnetic platform, etc., beyond three months)
(3) Short circuit or transient in circuit;
(4) heat, humidity, moisture or ambient temperature beyond the product specification;
(5) Use replacement parts not provided by SUNLU;
(6) Improper product maintenance;
(7) accident, fire, flood or other force majeure;
SUNLU reserves the right to make changes to its products without any obligation to modify manufactured products.
This statement is only used to guide you to consult technical support and after-sales needs.
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